Course unit title

Quality Management

Course unit code

MNO302

Type of course unit (compulsory, optional)

optional

Level of course unit (according to

EQF: first cycle Bachelor, second cycle Master)

The First cycle of Bachelor Degree Program

Year of study when the course unit is delivered

(if applicable)

2020 - 2021

Semester/trimester when the course unit is delivered

The Sixth Semester of Bachelor Study

Number of ECTS credits allocated

4.8 Credits

Name of lecturer(s)
  1. Febriana Wurjaningrum, Dr.,SE.,MT
  2. Nurullaily Kartika, SE.,MBA
  3. Raras Kirana Wandira, SE.,MBA.,MM

Learning outcomes of the course unit

At the end of the course, students are expected to explain about quality perspectives, quality theory, international quality standards; simulate strategic quality planning, consumer voice and market voice screening, quality in product and process design; design service quality and supplier quality in the supply chain; as well as elaborate the application of quality improvement.

Mode of delivery (face-to-face, distance learning)

Face-to-face and distance learning (using https://hebat.elearning.unair.ac.id/)

Prerequisites and co-requisites (if applicable)

Operations and Supply Chain Management

Course content

1.Quality Perspectives

2.Quality Theory

3.International and Global Quality Standards

4.Strategic Quality Planning

5.Consumer Voice and Market Voice

6.Quality in Product and Process Design

Designing Service Quality (Service)

7.Quality Methods

8.Managing Quality Development Teams and Projects

9. Statistics Based Quality Development for Data

Variables and Attributes

10.Six Sigma Management and Methods

11.Managing Learning for Quality Development

12.Implementation and Validation of Quality System

Recommended or required

reading and other learning resources/tools

Foster, S. Thomas. 2004. Managing Quality: an Integrative

Approach 2nd edition. New Jersey : Pearson Prentice Hall, (TF) Gaspersz, Vincent. 2002. Total Quality Management. Jakarta : Gramedia Pustaka Utama

Planned learning activities and teaching methods

Lectures, Discussions, and Quizzes

Language of instruction

Indonesian

Assessment methods and criteria

Mid-term exam 25%, Final exam 25%, Assignments 20%, Presentation 15%, Activities 10% Attendance 5%